Refund Policy

We want you to be happy with Pin Magic. This policy explains when you can get your money back for the Pin Magic Studio, the browser extension and the Lifetime Deal. It is part of our Terms of Service. Pin Magic is operated by Muhammad Ali Qureshi, Bahawalpur, Punjab, Pakistan.

1. The short version

• All plans (monthly, yearly and Lifetime): you can ask for a refund within 14 days of activation.
• After 14 days: no refund, except for a fault in the service that we cannot fix, a double payment, or a payment that was never activated.
• Payment rejected or not verified: refunded in full.
• Write to [email protected] from the email on your account.

2. Monthly and yearly plans

• You can request a full refund within 14 days of activation of the plan.
• Monthly and yearly plans do not renew automatically. Each renewal is a new payment, and the same 14 days run from the day that renewal is activated.
• After the 14 days we do not give partial refunds for unused days.

3. Lifetime Deal

• You can request a full refund within 14 days of activation of the Lifetime Deal.
• After 14 days the Lifetime Deal is not refundable, except as set out in section 4 or where the law says otherwise.
• The Lifetime Deal is a licence to use the Studio and Extension plan for as long as the Pin Magic service is operating, as described in the Terms.

4. Problems and mistakes (any time)

• Service fault: if Pin Magic does not work as described on our site and we cannot fix it within a reasonable time after you contact us, you can ask for a refund even after the 14 days.
• Double payment: if you paid twice or paid the wrong amount, we will correct it and refund the difference.
• Payment not activated: if your payment arrived but we did not activate your account, we will activate it or refund you in full.
• Rejected or unverified payment: if we could not verify your payment, or rejected it, any money that did reach us is refunded in full.
• Not a reason for refund: not having used the product, a change of mind after the 14 days, or content you created with the tool that you decide not to publish.

5. If we end your access

If we end your access without a breach by you, we will refund the unused part of any prepaid period, as stated in our Terms. If your account is closed for breaking the Terms (for example sharing or reselling the account, or abuse of the service), we may refuse a refund.

6. How to ask for a refund

1. Email [email protected] from the email address on your account, or use the Contact page.
2. Tell us which plan you bought, the date and your payment reference code, and briefly why you want a refund. The reason is optional, but it helps us improve.
3. We reply within a few business days. If approved, the refund is sent back to the same account you paid from (SadaPay, NayaPay or the bank account), usually within 7 working days.

Bank or transfer fees charged by your bank or by an intermediary on an international transfer are not refundable. Where you paid in Pakistani rupees or another currency, the refund is made in the same currency and amount we received.

7. Payment disputes

Please contact us before disputing a payment with your bank. Most problems can be solved quickly, and a dispute can delay your refund and may lead us to suspend the account while it is open.

8. Changes to this policy

We may update this policy. Changes do not affect a purchase you have already made. The date at the top shows the latest version. See also our pricing page, Privacy Policy and Cookies page.